Please read these terms & conditions carefully before accessing or using the services of this website.
These Terms & Conditions of Use Agreement (hereinafter referred to as Agreement) describe the terms & conditions applicable to your use of Travcure.com, which is identified by the Uniform Resource Locator http://travcure.com (hereinafter referred to as this Website or the Website). This agreement has been entered into between you as the user of this Website (hereinafter referred to as User or Patient as the context may require) & Travcure.com – a division of Travcure Medical Tourism Pvt. Ltd.
- Travcure.com is a well-known Company engaged in the business of running a Web Based Health Care Information Centre & is the referral agent of JCI and NABH accredited hospitals all over India listed on the Website (collectively referred to as Scheduled Hospitals) thus referring the inbound tourists interested/willing/desirous of getting economical medical treatment in India for ailments suffered by them, besides providing web based information duly certified by the Specialists/Doctors from the Scheduled Hospitals to the patients, as per their queries related to ailments suffered by them.
- Travcure.com besides being engaged in the above said activity is also in the business of providing services in the fields of ticketing, tour operations, good quality hotel accommodations & serviced apartments as well as conveyance to the inbound tourists/foreign visitors.
- The Patient who is visiting India is desirous of receiving medical treatment during his/her stay in India & for the said purposes, intends to avail the services rendered by Travcure.com upon terms & conditions stipulated herein below.
- This Agreement envisages in Travcure.com answering the web based medical queries raised by the Patient/User & referring such patients intending to get medical treatment at the Scheduled Hospital(s) in India.
Now Therefore, This Agreement Is Witnessed As Under:
- This Website reserves the right to revise/modify these terms & conditions at any point of time without notice or reason, by updating this page, & the use of this Website after any such revision/modification, signifies User acceptance to the revised/modified terms & conditions. Therefore the User is advised to check these terms & conditions periodically for any change(s). These terms & conditions were last updated on April 08, 2015.
- The User agrees not to use services of this Website, if he is not able to form legally binding contracts, is less than 18 years of age or is temporarily or indefinitely suspended from this Website.
- The User is solely responsible for any activity that occurs under his screen name or by use of his email account. The User hereby warrants that all information submitted by the User is true, current & complete. If information submitted by the User is found to be false, deceptive, incomplete or concealed deliberately, this Website reserves the right at its sole discretion to discontinue the service and/or terminate this Agreement immediately.
- The User agrees to use the services provided by this Website, its affiliates, consultants & contracted companies, for lawful purposes only. The User agrees not to violate any laws, third party rights or our policies. International users agree to comply with all local laws regarding online conduct.
- This Website reserves the right to refuse service to anyone for any reason at any time.
- Patient Referral & Payment Procedure
- Travcure.com shall assimilate details of the medical history/health details of the patients to be referred for treatment to the said Hospital(s) supported by a report authenticated by the patient’s Doctor.
- The report/details shall be forwarded by the patient to Travcure.com at least 10 days prior to his/her arrival in India so that the same can be forwarded to the Hospital so as to enable the hospital to ensure verification of the same by the Doctor in charge of treating the patient & send its observations/comments, if any, to the patient / Travcure.com within 3 working days of receipt of the report along with the cost estimate for the treatment required by the patient.
- The receiving of reports/medical history/health details from the patient in advance is a condition precedent in the cases where the patient has already planned to receive treatment in India, but in Ambulatory cases this is not a condition precedent.
- The patient will pay the entire cost of treatment in advance to the Hospital against receipt of the same issued by the Hospital, before the start of the treatment or as & when asked by the Hospital Authorities to deposit. Payment of treatment cost is a matter exclusively between the Patient & the Hospital & this Website is not involved in the matter & hence disclaims any liability arising out of the payment of treatment cost.
- In all cases, the patient will bear the costs of pre-treatment initial tests, which are mandatory to be carried out before the start of actual treatment, besides the cost of actual treatment.
- The patient will be liable to pay the escalated costs (if any) i. e. the difference in the estimated cost & the actual cost of treatment as applicable at the time of undergoing the said treatment.
- Further the patient shall pay for the extra-treatment, cross-referrals as desired by him or if so advised by the Doctor in Charge of the specific patient, whose decision shall be final and binding upon the patient.
- Mandates & Obligations of Travcure.com
- Travcure.com shall receive the query regarding ailment suffered by the patient desirous of receiving treatment in India & discuss the same to the Specialist Doctor at hospital for his comments/suggestions coupled with his certificate of authenticity & revert back the same to the patient within reasonable time of the receipt of the said query.
- Travcure.com shall assimilate from the patient his/her complete medical history/reports/health records coupled with authentication by the Patient’s Doctor preparing the said medical history/report, at least 8 working days prior to the date of arrival of the patient in India, & shall revert to the patient explaining him/her the type of treatment that shall be extended by the said Hospital(s) along with the terms and tariff normally charged by the said Hospital(s) from time to time.
- Before admission of the patient to said Hospital(s), the Scheduled Hospital(s) may ask for the commitment letter duly signed by the patient favoring the Scheduled Hospital(s), confirming that in the event of cross referral or additional diagnostic or treatment facility availed by the patient, the patient will pay the said Hospital(s) the expenses thereof before leaving the said Hospital in India. This matter is again an activity between the Patient & the Scheduled Hospital(s) & this Website or Travcure.com has no role to play & hence expressly disclaim any liability. Apart from the desired payment towards the cost of the treatment, if the hospital desires to keep any additional deposit, the same shall be provided by the patient on arrival at the hospital.
- In case the treatment extended to the patient is likely to go beyond the stipulated period of his stay in India, whereby making it necessary to get the extension of visa by the patient, in that event all the initial formalities i.e. filing of application as well as other relevant tasks ancillary to that shall be solely done by & shall be the responsibility of patient. However, Travcure.com will assist the patient or his/her accompaniments in following the procedures & contacting the concerned Authorities, the costs of which shall be borne by the patient. The patient will pay to Travcure.com the amount of service charge on account of assistance & other related services rendered.
- com shall arrange for the desired quality hotel accommodations, conveyance & other facilities for the patient & his / her accompaniments subject to payment made by the patient or his/her accompaniments against the invoices so raised by Travcure.com for such services rendered from time to time.The payment / advance for the said hotel booking shall be paid in advance before arrival.
- Travcure.com shall refer the patients to the nearest Scheduled Hospital within India depending upon his city of arrival, in which state the patient is staying in India during his/her visit.
- com shall not entertain those queries where the patient is coming under Insurance plan. The patient will make the payment in advance, collect receipts and claim the insurance amount after going back to his country of arrival.
- Obligations & Averments of the Patient
- The Patient shall forward to Travcure.com his/her reports/medical history papers/complete health details coupled with the certificate of authentication of Doctor preparing/issuing such report / papers, 10 days prior to his/her visit to India.
- Upon admission & before the procedure in the Hospitals in India, the patient shall sign the commitment letter favoring the Scheduled Hospital(s), confirming that in the event of cross referral or additional diagnostic or treatment facility availed by the patient, the patient will pay the said Hospital(s) the expenses thereof before leaving the said Hospital in India. This time again this Website or Travcure.com shall have no role to play & the matter is strictly between the Patient & the Scheduled Hospital.
- The Patient shall pay the complete estimated cost of treatment in advance to the said Hospital(s) & undertakes further to pay the difference between the estimated cost & actual cost of treatment to the said Hospital(s), if the situation so warrants against the invoice / bill raised by the Hospital.
- The Patient undertakes to clear all the pending bills towards cost of treatment carried out in India at the time of discharge from the Hospital.The advance payment and / or any deposit given by the patient will be adjusted against the dues to the hospital and if any shortfall will be met up immediately by the patient. Any excess will be claimed by the patient directly from the Hospital.
- In the event of patient, after commencement of treatment declining to continue or have the treatment for any reason not due to any fault of the said Hospital(s), the advance payment made by the patient to the hospital for such treatment shall be returned only after adjusting actual expenditure incurred up to the time of stopping the treatment.
- The Patient undertakes that he / she & their accompaniment shall abide by all rules & regulations of the said Hospital(s) & also do not infringe any laws of India during the period of treatment.The authority of the Hospital in such aa scenario will be final.
- In the event of the patient availing services from Travcure.com related to tour management & arranging for the facilities with regard to hotel bookings, stay, conveyance, ticketing & any other related facilities / services, the patient shall pay an advance amount of 50% of the total cost to Travcure.com at the time of booking and remaining 50% at the time of his / her arrival in India against the invoice raised by Travcure.com towards such services rendered.
- Charges to Travcure.com
- Travcure.com shall be entitled to receive from the patient charges related towards the tour management & other facilities relating to hotel bookings, stay, & conveyance, ticketing & any other related facilities / services rendered including those for the people assisting the patient.
- Travcure.com is also entitled to receive service charges on account of rendering assistance to the patient or his/her accompaniment in getting extension of visa in the event of extended stay on account of receiving medical treatment.Such payment towards VISA extension will be handed over in cash to Travcure.
- Our cancellation policy is as follows:-
- Cancelling 31-45 days prior to arrival – 90% of advance refunded.
- Cancelling 21-30 days prior to arrival – 75% of advance refunded.
- Cancelling 14-21 days prior to arrival – 65% of advance refunded.
- Cancelling 7-14 days prior to arrival – 55% of advance refunded.
- Cancelling 3-7 days prior to arrival – 25% of advance refunded.
- Cancelling on day of arrival or up to 2 days prior – 10% advance refunded.
- If you are rescheduling, then 90% advance payment shall be carried forward.
- Exclusion of Liability
- Travcure.com or the said Hospital(s) shall not be liable for death of patient despite proper treatment.
- Improper response to treatment by the patient, which would entail sending him back to their hometown.
- Travcure.com or the said Hospital(s) shall not be liable for any complication that may arise during treatment resulting in death, permanent/temporary disablement of the patient for which proper care was taken by the said Hospital(s) Doctors in the normal course.
- Travcure.com shall not be bound by any act or omission, which is done beyond the scope of this Agreement by the Patient or his/her accompaniment.
- This Agreement shall be terminated at after 30 days of the date the patient has entered into the Agreement. However, in case of a breach of the terms of this Agreement or any violation of prevailing laws by the Patient, would automatically entitle the Website/Travcure.com to terminate the Agreement instantly, without notice.This agreement terminates automatically the moment the patient leaves the city of treatment.
The relationship/status that Travcure.com & the Patient share with each other is only that of referring the patient to the Scheduled Hospital(s) along with their queries, medical history/records/complete health record of the said patient(s) who are desirous of getting treated in India & except this there is no other relation between the parties except the one intended within the parameters of this agreement.
- Governing Law & Jurisdiction
The provisions of this Agreement shall be governed by & construed in accordance with Indian law. The rights & obligations of the Parties under, or any and all disputes arising out of this Agreement, shall be subject to the exclusive jurisdiction of the courts located in the city of Nagpur, India. The User/Patient gives consent to the exclusive jurisdiction of Nagpur, India.